Jarrod was Head of the UX team at ZOZO NZ and also Principal Product Designer on the ZOZOFIT project. As our first design hire, he built the UX function from the ground up, establishing the team, practice, and design culture. He led major product initiatives across the company and owned the end-to-end design process. On ZOZOFIT, he took on many responsibilities typically handled by a product manager, bridging engineering and business teams and driving the work forward. UX improvements for internal engineering tools were another area where he made a clear impact, treating engineers as customers while improving their productivity. R&D efforts often began with him. He rapidly prototyped concepts, clarified direction, and helped teams rally around shared goals. Beyond design leadership, Jarrod brought energy, humor, and approachability that strengthened team culture and made the office a better place to be. Any team would be lucky to have him, and I’d be happy to work with him again in the future.